“I felt a little lost and out of my depth with what is really one of the most important aspects of the business – HR. Penny guided me through everything, starting from the beginning and with great patience. I feel totally relaxed about all aspects of mine and my team’s rights and what I need to provide and, equally, what I can expect from employees. We now have water tight HR policies, which have given me a new found sense of confidence when it comes to bringing new people into the team”. 

Will Wooster, Wooster’s Bakery

“I have thoroughly enjoyed working with you Penny, the transition was seamless. From the start you had this depth of knowledge of our business as though you have been working with us for years. Your approach is perfect, catering to many nuances and striking the right balance. Not only do you provide us with sound employment advice, you are so supportive and encouraging and this has enabled me to develop within my role.

You respond to queries, large or small, in such a timely manner that we forget you have other clients – it’s easy to think you’re just there for us! I can’t imagine other HR Consultants give this level of service, we feel we’ve struck lucky!”

HR Advisor, Hal Leonard Europe

“Most small companies don’t realise how important it is to have a proper HR structure in place until something goes wrong. Penny @ Totally HR has been a god send, her patience, practical and cost effective advice has saved us so much stress and allowed us to concentrate on running our business, realising that both our business and employees have structure and security. Thank you Totally HR.”

AJ Joinery Ltd

Penny, and Louise before, have provided a hugely valuable source of HR guidance to Hal Leonard Europe in the UK over several years. Their depth of knowledge and insight has helped us work through a wide range of HR policy decisions and process development. We have particularly appreciated their positive, proactive and communicative support throughout the pandemic period. I would recommend Totally HR to any other business without reservation.”

Managing Director, Hal Leonard Europe

“Louise has a very confident and professional manner and is always very approachable to staff and colleagues.

I have worked with her on a number of occasions at group interviews and she has a unique approach and is always a pleasure to work with.

She is calm and positive and handles all HR issues however complex in a highly competent manner.”

Service Manager, Laboratory Equipment Servicing Company

“I have worked closely with Louise for more than 10 years.  I have always found her to be extremely competent, with a deep complete knowledge of all aspects of her role.

She has an easy but business like and professional manner with staff and she understands the management complexities of an SME.  She also has a good grasp of financial management, particularly where it impacts HR.”

Managing Director, Laboratory Equipment Servicing Company

“Within today’s commercial employment law, it is vital to provide secure, safe and fair contracts of employment to all employees.  With the expert guidance and advice from Louise at Totally HR, we were able to produce contracts and handbooks to meet our business requirements and trading style.

With Louise’s knowledge and expert guidance this has proved to be an essential contribution to our business and we would not hesitate to use Totally HR for all our human resource needs in the future.”

Lisa Pratt, Street Farm Nursery

“Louise was efficient and thorough from the start.  She took the time to understand the Company’s requirements and put forward an excellent proposal.

I was impressed by her diligence, focus and promptness.  I would not hesitate in highly recommending her as an HR consultant.”

Office Manager, Fire Prevention Company

“Having dealt with Louise on a number of occasions she was a natural choice to help us when recruiting a new office manager.  Showing a thorough understanding of our business needs, Louise handled the whole process with the utmost professionalism, from both our and the successful candidate’s point of view.

We would not hesitate to use her services in the future.”

Robert Rous, Managing Partner, Dennington Hall Farms

“Louise has lead the implementation of a very effective performance management system at Fram Farmers, which enables us to support the careers, goals and training needs of the team whilst also addressing any development challenges.

Crucially, the performance management system is viewed as ‘real’ by the team and valued in helping them identify and achieve what matters to them in their role”

Richard Anscombe, CEO, Fram Farmers

“Over the last 18 months Louise has provided MPD with invaluable advice and support in respect of Employment Law updates.  Thus providing us with important information and guidance on the latest changes that may impact on our business.  Also dealing with grievances and disciplinary cases, offering advice in laymans terms which helps us to achieve the required results in the correct manner.

Louise has also updated our Employee Handbook bringing us up to date with all the latest changes impacting our HR procedures and employee contracts.

We always receive a prompt service from Louise and she responds to meet the needs of our fast moving business.”

Don Mackinnon, Motor Parts Company

“Thanks to Louise our centre restructuring went smoothly.  The ground work she put into planning the new set up, interviewing the staff and helping the Board through the process of redundancy and re-alignment of posts was invaluable and we have moved forward with a happy and motivated staff.  We are continuing to work with her as we develop our staff into their new roles.”

Trustee, Kesgrave Community Centre